Privacy Policy
Stroud Hire respects your privacy and is committed to protecting your personal information.
1. Who we are
Stroud Hire is a private hire transport service based in Woodchester, Stroud, Gloucestershire.
For privacy-related enquiries, contact:
Email: stroudhire@outlook.com
Telephone: 07942 323930
2. Information we may collect
We may collect personal information including:
- your name;
- telephone number;
- email address;
- collection and destination addresses;
- journey date and time;
- passenger and luggage information;
- flight details where relevant;
- payment-related information;
- messages, enquiries and booking notes;
- information required for licensing, safety or legal purposes.
3. How we collect your information
Information may be collected when you:
- make a booking;
- request a quote;
- use the website contact form;
- contact Stroud Hire by telephone, email, text or messaging service;
- make a payment;
- provide information during or in connection with a journey.
4. How your information is used
Your information may be used to:
- provide quotes and manage bookings;
- provide private hire services;
- communicate with you about your journey;
- process or manage payments;
- meet licensing and legal requirements;
- maintain required booking records;
- deal with complaints, enquiries or lost property;
- protect the safety and security of customers, drivers and the business.
5. Legal basis for using your information
Personal information may be processed where necessary:
- to provide a service or take steps at your request before providing a service;
- to comply with legal or licensing obligations;
- for legitimate business interests, provided these do not override your rights;
- where you have given consent, where consent is required.
6. Sharing your information
Your information will not be sold.
Where necessary, information may be shared with:
- another alternative appropriately licensed private hire operator where they are carrying out your booking;
- payment providers such as Stripe;
- booking, dispatch or technology providers used to manage the service;
- insurers or professional advisers where reasonably necessary;
- licensing authorities, police, courts or other authorities where required by law or reasonably necessary.
Only information reasonably necessary for the relevant purpose will be shared.
7. Payments
Where card payments are made, payment information may be processed by a third-party payment provider.
Stroud Hire does not need to store your full card details where these are handled securely by the payment provider.
8. Booking and licensing records
Stroud Hire may be legally required to retain certain booking and journey records for a specified period.
These records may include passenger details, collection and destination information, driver information and vehicle details.
9. How long information is kept
Personal information will only be kept for as long as reasonably necessary for the purpose for which it was collected, or for as long as required by law, licensing requirements, insurance, accounting or other legitimate business purposes.
10. Keeping your information secure
Reasonable steps are taken to protect personal information against unauthorised access, loss, misuse or disclosure.
However, no internet or electronic communication system can be guaranteed to be completely secure.
11. Your rights
Depending on the circumstances, you may have rights to:
- request access to your personal information;
- request correction of inaccurate information;
- request deletion of information where appropriate;
- object to or restrict certain processing;
- withdraw consent where processing is based on consent;
- make a complaint to the Information Commissioner's Office (ICO)
12. Website and cookies
The Stroud Hire website may use cookies or similar technologies that are necessary for the website to function, remember preferences or support website services.
Where non-essential cookies are used, appropriate consent will be requested where required.
13. Third-party services
The website and booking service may use third-party providers, including website hosting, booking, dispatch, payment and mapping services.
These providers may process limited personal information where necessary to provide their services.
14. Changes to this Privacy Policy
This Privacy Policy may be updated from time to time.
The latest version will be published on the Stroud Hire website.
Last updated: August 2026